TERMS & CONDITIONS

Returns Policy

We hope you are delighted with your purchases from us. If however, you are not pleased with your purchase please return the product/s to us completely unused and in their original packaging to: Actually Naturally Ltd. 24 Westmoor Gardens, Enfield, EN3 7LQ, United Kingdom within 14 days for a refund or exchange. Please note that due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Neither can we offer refunds for any products which have been specifically made to order.

Privacy Policy

In accordance with the Data Protection Act of 1998 any personal information provided or to be gathered when you order from us or provide personal information, Actually Natually will not rent, sell, divulge or pass that information onto third parties without your permission.
All details are held in the strictest confidence. Unless there is a specific need detailed below.
We may however disclose your information without notice if required to do so by law, or to
protect and defend the rights of property of Actually Naturally Ltd.

Conditions of Use

If you choose to visit actuallynaturally.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. Actually Naturally will honour these conditions and will not change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Postage & Delivery

We aim to turn around orders within 48 hours. Expected UK delivery within 3-5 working days under normal conditions. Although in most cases you could receive your order sooner.

UK - Delivery 1st Class Royal Mail
EUROPE - Royal Mail Airsure - Tracked with delivery confirmation.
AUSTRALIA & NEW ZEALAND - Royal Mail Airsure - Tracked with delivery confirmation.

VAT
We are not a VAT Registered company, therefore, we do not add VAT to our prices.

Distance Selling Regulations 2000

UK CUSTOMERS

Under the Consumer Protection (Distance Selling ) Regulations 2000 (“the Regulations”), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods. The Regulations are designed to protect consumers when buying products by telephone, mail order or over the internet as opposed to face to face contact in a shop, for example.

The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting your name, address and contact telephone number.
A telephone call is not sufficient. Our Company Details and address for postal notification of cancellation, any written complaints, and for returning goods is:

Actually Naturally Ltd
24 Westmoor Gardens, Enfield EN3 7LQ

Telephone number is:
+44 (0)208 804 0186
email address: info@actuallynaturally.co.uk

You must return the goods at your expense (including all packaging, etc) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods were supplied until you know that you do not intend to return the goods. This does not include orders that have been personalised or bespoke custom made orders; products or other items which you have unwrapped or unsealed; or cost of carriage.

Please note that proof of posting is not proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods are delivered safely to us.

If goods are returned to us are found to be damaged, or used, we will not refund any money. We will tell you this in writing by letter, fax or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.

INTERNATIONAL CUSTOMERS

International Orders are welcome, please contact us to arrange shipping before placing your order to confirm postage and shipping fees. We use Royal Mail in most cases. Please email us for order details. info@actuallynaturally.co.uk

All customs and duty charges are out of our control. These must be paid in the country of destination.

Are Hemp Products Legal in the United States?

US law pertaining to the importation of hemp products & derivatives US CODE (TITLE 21,
SECTION 802.16)

16) The term "marijuana" means all parts of the plant Cannabis sativa L., whether growing or not; the seeds thereof; the resin extracted from any part of such plant; and every compound, manufacture, salt, derivative, mixture, or preparation of such plant, its seeds or resin. Such term does not include the mature stalks of such plant, fibre produced from such stalks, oil or cake made from the seeds of such plant, any other compound, manufacture, salt, derivative, mixture, or preparation of such mature stalks (except the resin extracted there from), fibre, oil, or cake, or the sterilized seed of such plant which is incapable of germination.

Disclaimer

Information provided on our website and on our labels is provided for information purposes only and is not intended to diagnose, prescribe or replace the advice of professionals.
It is the responsibility of the individual or customer to check with a professional before using any products that may interfere with drugs or medical conditions, and we always recommend a patch test if you are unsure of skin sensitivity.
Actually Naturally Ltd accepts no responsibility for incorrect use of our information or products.

N.B. We reserve the right to change our Terms and Conditions at any time. Placing an order with us either in writing, by telephone or online constitutes your agreement with our Terms and Conditions.