Delivery & Shipping

Postage Rates
We aim to turn around orders within 48 hours. Expected UK delivery within 3-5 working days under normal conditions, but please allow longer around Bank Holidays and peak times e.g. Christmas. Although in most cases you could receive your order sooner.

UK - Delivery 1st Class Royal Mail or 2nd Class Royal Mail
EUROPE - Royal Mail Airsure - Tracked with delivery confirmation.
AUSTRALIA & NEW ZEALAND - Royal Mail Airsure - Tracked with delivery confirmation.

VAT
We are not a VAT Registered company, therefore, we do not add VAT to our prices.

Distance Selling Regulations 2000

UK CUSTOMERS

Under the Consumer Protection (Distance Selling ) Regulations 2000 (“the Regulations”), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods. The Regulations are designed to protect consumers when buying products by telephone, mail order or over the internet as opposed to face to face contact in a shop, for example.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting your name, address and contact telephone number.
A telephone call is not sufficient. Our Company Details and address for postal notification of cancellation, any written complaints, and for returning goods is:

Actually Naturally Ltd
24 Westmoor Gardens, Enfield EN3 7LQ

Telephone number is:
+44 (0)208 804 0186
email address: info@actuallynaturally.co.uk

You must return the goods AT YOUR EXPENSE (including all packaging, etc) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods were supplied until you know that you do not intend to return the goods. This does not include orders that have been personalised or bespoke custom made orders; products or other items which you have unwrapped or unsealed; or cost of carriage.

Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods are delivered safely to us.

If goods returned to us are found to be damaged, or used, we will not refund any money. We will tell you this in writing by letter, fax or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.

INTERNATIONAL CUSTOMERS

International Orders are welcome, please contact us to arrange shipping we use Royal Mail in most cases. Please email us for order details. info@actuallynaturally.co.uk

All customs and duty charges are out of our control. These must be paid in the country of destination.